Last Updated on March 1, 2018
What Kinds of Information Do We Collect?
FSV or third parties working on our behalf (“Service Providers”) may collect the following types of information.
Whether you access the Services from your computer, smart phone, tablet or other mobile device, we collect certain types of information from you. We may collect information that identifies or relates to you as an individual (“Personal Information”). For example, Personal Information may include information about you personally (such as your first and last name, mailing address, telephone number, e-mail address, user name and password), information about the device you use to access our Services (such as device ID, IP address, geolocation, etc.), information you provide for transactions and order processing (such as financial account and other payment information, and other personal information needed to respond to your requests or questions. This list is not intended to be exhaustive.
Information Collected from Mobile Devices
When you use the Services on a mobile device, we may collect information about the type of mobile device you use, including its temporary or persistent “device identifier,” its IP address(es), operating system, browsers used to access the Services, information about how you use the Services, and your device’s location (see below).
You may be able to use our mobile applications to scan barcodes or take images of items or places to create lists or participate in promotions. To do so, our mobile applications may request permission to access your camera and photo files. Please note that some features of the Services or mobile applications may not be usable or available to you if you do not grant us such permission.
With your permission, some Services may collect precise information about your device’s location using technologies such as Bluetooth beacons, GPS, Wi‐Fi signals, or cell tower signals. We may also use technologies to determine if you are visiting one of our locations by relying on signals transmitted by your mobile devices. We collect this information to provide you with services, content and offers based on your location. For example, we may use our mobile applications to provide you with the location of nearby promotions. You may be able to enable the Services to notify us when you enter one of our locations so that we can let you know about the events and offers available in that location. To opt out of the collection of precise location or presence information, you can adjust the permissions on your mobile device or uninstall our mobile applications.
To turn off the collection of precise location or presence information, you can adjust the permissions on your mobile device or uninstall our mobile applications. Please note that some features within our Services may only function upon confirmation of your location and may not be available if you choose not to provide your location data to us. The specificity of location data collected may depend on factors such as device type (e.g., laptop, smartphone, tablet) and Internet connection type (e.g., broadband, cellular, Wi Fi).
How Do We Collect Information?
We collect information in several ways:
Information You Give Us
For example, some of our Services may require you to register an account. When you do, we’ll ask for personal information, like your name, e-mail address, mailing address, and telephone numbers to store with your account. In addition, to take full advantage of sharing or other features we may offer, we may also ask you to create a publicly visible profile, which may include your name, photo, select biographical information, other personally identifiable information, etc.
Information We Collect When You Use Our Services
FSV also collects information about the Services that you use and how you use them, like when you watch a posted video, visit a website that uses any of our services, or view or interact with our ads or other content. This information may include:
FSV may collect device specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number) and we may associate your device identifiers or phone number with your account.
When you use or access our Services or view FSV-provided content, FSV may automatically collect and store certain information in server logs, such as:
details of how you used our Services, such as your search queries;
Internet protocol (IP) address;
device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL;
cookies that may uniquely identify your browser or your FSV account.
When you use FSV services, we may collect and process information about your actual location and we may use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide FSV with information on nearby devices, Wi-Fi access points and cell towers.
Unique Application Numbers
Certain of the Services may include a unique application number, together with information about your installation (such as operating system type and application version number) may be sent to FSV when you install or uninstall that Service or when that Service periodically contacts FSV servers, such as for automatic updates.
FSV may collect and store information (including Personal Information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and Similar Technologies
When we show you tailored ads, FSV will not associate an identifier from cookies or similar technologies with sensitive categories, such as those based on race, religion, sexual orientation or health. FSV also may use such technologies to collect and store information when you interact with the Services that FSV offers to its partners, such as advertising services or similar features that may appear on other sites. FSV may use this information to analyze the traffic to our Services and apps and may combine such data with information about visits to multiple sites.
We may also use technologies that let us know whether you viewed certain content, whether you viewed our e-mails or other electronic communications, and whether the advertising we place on the Services and other websites or mobile applications is effective.
We may use Google Analytics to learn about how you and others use the Services. You can learn more about how Google uses the information it collects at https://www.google.com/policies/privacy/partners.
Information We Combine
Information that FSV obtains or receives when you use our Services may be combined with information we obtain about you from partners, affiliates, publicly available records, data brokers and other services or sources, and then associated with your FSV account. For more information about how you can access, manage or delete information that is associated with your FSV account, please refer to Your Options below.
How Do We Use Information?
Use of Personal Information
Generally, FSV uses Personal Information and other data that we collect through our Services to provide, maintain, protect and improve such Services, to develop new services, and to protect FSV and our users. For example, FSV may use Personal Information (including by combining it with Other Information) to:
Process, respond to and/or fulfill requests or inquiries you make or otherwise communicate with you about your account and/or use of our Services, including any promotions that you enter, newsletters, alerts or other items to which you subscribe, loyalty programs or clubs you join, and maintain records of such communications to help solve any issues you may face;
Create and/or offer you more tailored content, relevant features, or personalized promotions;
Provide you with current information about our Services and those of our affiliates, including updating you on changes to or improvements in such Services;
Contact you as part of our ongoing and future marketing efforts;
Further our business or operational purposes, for example, data analysis, audits, fraud monitoring and prevention;
Enhance, improve or modify the Services;
Identify usage trends, determine the effectiveness of our promotional campaigns; and
Operate and expand our business activities.
Your Options for Cookies
“Cookies” are small text files containing pieces of data that are placed in your computer's Web browser to store your preferences. Cookies are not themselves personally identifiable but may be linked to Personal Information that you provide to us through your interaction with the Services. A Cookie will typically contain the name of the domain (Internet location) from which the Cookie has come, the “lifetime” of the Cookie (its expiration period), and a value (such as a randomly generated unique number).
Web browsers allow some control of most Cookies. Please review the settings for your Web browser for more information. You can learn more about Cookies, see what Cookies have been set on your computing device and learn how to manage and delete them by visiting http://allaboutcookies.org.
FSV and Ad Partners also may use these technologies to track the actions of users of the Services, to measure statistics of our marketing efforts, and to deliver advertisements on the Services that may be more relevant to individual consumers and to otherwise improve the consumer experience on the Services. For example, if you have given FSV your zip code, FSV may deliver advertisements to you that are specific to promotions in your area. In addition, FSV and Ad partners may use technologies such as remarketing which will allow us to deliver ads to you based upon your previously viewed sites.
FSV may send you “transactional or relationship” communications using various electronic communication, including e-mail, mobile and/or SMS communications (see below). “Transactional or relationship” communications may include, for example, notices to facilitate a recent transaction you have conducted or messages with information about your existing account. If, at any time, you decide you would rather not receive these types of communications from FSV, you can opt out by following the “opt-out” or “unsubscribe” or “STOP” instructions in the relevant communication or update the contact preferences for your FSV account.
When May We Disclose Information?
Your privacy is very important to us. We generally won't disclose your Personal Information to anyone outside of FSV, except in the following circumstances:
We may share your Personal Information with outside companies, organizations or individuals when we have your consent to do so. We require opt in consent for the sharing of any sensitive Personal Information.
Service or Communication Providers
We may disclose your Personal Information to third-party service providers to provide us with services such as website hosting, professional services, including information technology services and related infrastructure, customer service, e-mail delivery, auditing and other similar services.
We may disclose your Personal Information to third parties to perform services you request or functions you initiate, such as when you post information and materials on message boards and social media forums, including our Facebook Page and any other social media platforms or channels. Please note, that when you post information in a public forum it becomes public information.
We also may disclose your Personal Information to identify you to anyone to whom you send communications through the Services, if applicable.
We may disclose your information to a third party in connection with a corporate reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.
Other Legal Reasons
In addition, FSV may use or disclose your Personal Information if FSV believes in good faith that it is necessary or appropriate, under applicable law, including laws outside your country of residence;
To respond to requests from public and government authorities including public and government authorities outside your country of residence;
To comply with any applicable law, regulation, subpoena, legal process or other enforceable governmental request;
To protect our operations or those of any of our Affiliates;
To protect against harm to the rights, privacy, safety or property of FSV, our Affiliates, you, other users, and/or the public as permitted or required by law;
To detect, prevent, or otherwise address fraud, security or technical issues;
To enforce our Terms and any other terms and conditions, including investigations of potential violations; and/or
To pursue available remedies or limit damages we may sustain.
Use or Disclosure of Other Information
Other Information (as defined above) that FSV collects generally will not personally identify you or be correlated to you individually for external purposes and we may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use such Other Information for any legal purpose. For example, FSV may share such Other Information publicly and with our partners – like publishers, advertisers or connected sites, to demonstrate trends in the use of our Services and for other purposes.
How Do We Protect Your Personal Information?
FSV has implemented reasonable safeguards designed to prevent loss, misuse and unauthorized access, disclosure or modification of Personal Information provided or collected through the Services. With respect to billing information (if any) and other Personal Information collected through the Services, we use Secure Socket Layer Technology or SSL to encrypt or scramble that information during transmission. In addition, FSV reviews our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems, and we restrict access to Personal Information to FSV employees, contractors, vendors and agents who need to know that information to process it for FSV, and who are subject to strict contractual confidentiality obligations and appropriate consequences if they fail to meet these obligations.
Unfortunately, no system or online transmission of data can be guaranteed to be 100% secure and you should always take appropriate security measures to protect your Personal Information, including ensuring that you have up-to-date antivirus software. If you believe that your FSV account or any information you provided to us is no longer secure, please notify us immediately through the Contact Us information provided below.
You should never disclose or allow access to your password to anyone who is not authorized to access your personal information. Passwords should always be kept confidential. In the interest of protecting your account security, FSV recommends that you change your password on a regular basis and immediately if you suspect that your account security has been jeopardized.
What About Social Networking and Third-Party Sites?
When using the Services or when using certain third party social networking services (e.g., Facebook, Twitter, Google +) (each a "Social Network"), you may have the option to connect your Service information and activity with your Social Network information and activity. If you authorize such a connection, you permit us to share or publish information about your Service activity with that Social Network and its users, and to access certain of your Social Network information, as disclosed to you at the time you consent to the connection.
What Are Your Options?
To manage and correct any factual inaccuracies in the information we have on file about you, please log-in to your account via http://members.familysupportvillage.org/login. You may then review and update your account information, adjust certain privacy preferences, exercise some control over who you share your Personal Information with through your account, opt out of certain FSV-offered features, adjust how your profile and related information appears to others, and exercise choice regarding certain other account options.
As noted above, you may set your browser to block cookies, including cookies associated with the Services, or to indicate when a cookie is being set by us. However, please keep in mind that many of our features (such as remembering your preferences) may not function properly if your cookies are disabled.
When you use the Services, FSV strives to provide you with access to your Personal Information to the extent feasible. If that information is wrong, FSV attempt to offer you options for quickly updating or deleting it – unless FSV needs to keep that information for legitimate business or legal purposes. For your protection, when you seek to update your Personal Information, FSV may require you to verify your identity before FSV can act on such request.
FSV may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), threaten the privacy of others, or are extremely impractical (for instance, requests concerning information residing on backup systems).
Where FSV can provide information access and modification or deletion, FSV will endeavor to do so without charge, unless fulfilling the request would require a disproportionate effort by FSV. FSV constantly strive to maintain our Services in a secure manner that protects information from accidental or malicious destruction. Because of this, if you delete information from the Services, FSV may not immediately delete residual copies from its active servers and may not remove information from its backup systems.
In addition, to the extent that the Services facilitate the sharing of information with other people, remember that information you share publicly may indexable by search engines.
What About California Residents’ Privacy Rights?
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. To exercise your rights, you can e-mail us at firstname.lastname@example.org or contact us as set forth below. Please be sure to mention when you contact us that you are making a “California Shine the Light” inquiry. We will respond within thirty (30) days.
What about Kids Under 13?
FSV does not target children and does not knowingly collect any personally identifiable information from children under the age of thirteen (13). When a user discloses personal information on the Services, the user is representing to us that he or she is at least thirteen (13) years of age.
If you are the parent or guardian of a child under the age of thirteen (13), who you believe has provided FSV with personally identifiable information through the Services, please e-mail us at email@example.com so that we can delete the child's information from our records.
If you have any questions regarding our FSV's privacy practices, please do not hesitate to contact us as follows:
Family Support Village
Attn: Chief Privacy Officer
Via U.S. Mail: 1850 San Marco Road, Suite A
Marco Island, FL 34145
Via e-mail: firstname.lastname@example.org
Via phone: (239) 394-2240
Via fax: (239) 389-6415